Three channels, one queue
Instagram, Facebook and WhatsApp together. Filter by channel or search across all of them.
Meta approved partner
An Instagram CRM built into your inbox
Most Instagram CRMs are a separate tool you have to remember to update. This one is the inbox — everyone who comments or messages becomes a contact on their own, and the conversation that created them stays attached.
Free to start · No credit card · Contacts from $19/mo
What it is
An Instagram CRM that keeps one thread per person
A comment on Tuesday, a DM on Thursday and a WhatsApp message next month are the same human being. The Unibox treats them that way.
You can see who is handling what
Every thread shows whether an AI agent, a workflow or a person replied last.
Take a conversation yourself
Claim any thread or route it manually. The automation steps back and the history stays with it.
Everyone becomes a contact
Not only the people who bought. Everyone who ever commented or messaged, captured automatically.
You decide what gets collected
Configure what the agent asks and how each answer is stored, so the record matches how you sell.
Yours to export
Push the list to Excel or your own CRM whenever you want. It is your audience, not a platform's.
The queue
Every conversation, and who answered it
This is the part no other inbox shows you. An agent handled one, a workflow handled the next, you took the third yourself — and the one nobody has answered is marked so you can see it.
Filter by channel or search across all of them. Nothing gets answered twice because you can always see who replied last.
Unibox
AllInstagramFacebook
- riya.writes do you ship to Dubai? AI agent
- m.kapoor Instagram growth Workflow
- asha.makes +91 98••• ••42 Lead Gen Agent
- dev.builds can I pay in instalments? You
- omar.dxb بكم هذا؟ Needs you
Agent Workflow You Needs you
The contact record
A contact that fills itself in
You never type any of this. The agent asks in the conversation, the answer lands on the record, and the record keeps a history of everything that person has done with your account — which post they commented on, when they moved to DMs, what they asked.
Phone and email as standard, plus any field you configure the agent to ask for. Exportable to Excel or your own CRM whenever you want.
S
Lead
@sarah.builds
Instagram · first seen 4 Aug
Phone+1 415 ••• ••42
Emailsarah@•••••.com
Looking for1:1 coaching
Budget band$500–1,000
Interaction history
- 4 AugCommented “PRICE” on the 3-month reel
- 4 AugAgent replied, asked what she was after
- 4 AugGave phone number and email
- 9 AugSent a DM asking about payment plans
- 9 AugYou took the conversation over
“Budget band” is a field this account added itself.
Every commenter becomes a contact, with the conversation that created them attached.
Free to start · No credit card
Why it matters
Followers are rented. A contact list isn't.
Everything you build on Instagram sits on someone else's platform. Reach changes when the algorithm changes, and an account can go from 400,000 followers to no distribution without warning. A phone number does not.
The engagement already happened
The people commenting on your reels are the warmest audience you will ever have. Most accounts never find out who they were.
A DM thread is not a record
Instagram's inbox is built for chatting, not selling. There is no way to see what someone asked three weeks ago or what they were interested in.
Attribution you can act on
Because the record keeps which post someone came from, you can see which content produces buyers rather than views.
How it works
Three steps
Step 01
Connect your channels
Instagram and Facebook to start; WhatsApp on the Business plan.
Step 02
Decide what to collect
Phone and email as standard, plus any question you want the agent to ask.
Step 03
Work the queue
Let agents and workflows handle what they can, claim the ones that need you, and watch the contact list build.
Proof
Businesses that turned their inbox into a list
“We used to get 20+ DMs a day about products, and spent hours just replying. With Augst AI we automated everything — replies, lead capture, even exporting contacts to our CRM.”
Trusted by businesses and creators growing through Instagram
FAQ
Questions, answered
01What makes this an Instagram CRM rather than just an inbox?
Every person who interacts becomes a contact record with their channel, whatever the agent collected, and a history of everything they have done with your account — which post they commented on, when they moved to DMs, what they asked. An inbox stores messages; this stores people.
02Can I take over a conversation from an agent?
Yes. Claim the thread or route it manually and the automation steps back, keeping every message that came before. The Unibox shows whether an agent, a workflow or a person replied last, so nobody answers twice.
03What exactly is stored against a contact?
Their handle and channel, the answers your agent collected — phone and email as standard — any additional fields you configured, and a dated history of their interactions with your account.
04Can I choose what the agent asks for?
Yes. You configure the questions and define how each answer is saved, so the contact record reflects how you qualify people rather than a fixed template.
05Do I own the contacts, and can I get them out?
They're yours. Export to Excel or your own CRM whenever you want. Your data is used to answer your customers — it doesn't train anyone else's model.
06Which channels appear in the Unibox?
Instagram and Facebook from Starter, and WhatsApp on the Business plan. You can filter the queue by channel or search across all of them.
07Can I group or segment my contacts?
You can create tags to group contacts, though tagging isn't fully built out yet. Segmenting the list and messaging a segment aren't available today — if that's central to how you work, export the list and do it in your own tools for now.
08Which plan includes Contacts?
Contacts and the Unibox start on Starter at $19/mo. The free plan covers automations but not the CRM.
Related
You built the audience. Go get the contacts.
Start on the free plan and upgrade when the list is worth having.
No card · Live in minutes